Product Designer
Tempus Technologies (PNC Bank)
2022–Present
Why create this product?
PNC Bank offers a host of online financial administration tools and Virtual Card has joined them. PNC’s business customers want to configure, issue, and report on virtual payment methods that are used for frequent expenses. This allows a business to issue many virtual cards with their own individual permissions and configurations to departments and employees, while being funded by one or more common bank account(s).
In Practice
- This was my first major project at this position and I was brought on partway through the design phase. Unfortunately, I did not get to start with low fidelity artifacts and prototypes to better drive the product to it's best possible iteration.
- After acquiring components, style guides, and past designs from PNC’s design team, I got to work designing the entire front-end experience for Virtual Card.
- It was a collaborative process, working together with a business analyst and software architect, to ensure my front-end designs were feasible and acceptable for the information architecture. When teammates of diverse concentrations come together to work on something, I found that it's very valuable to have shared goals visible to everyone at any given time.
Retrospective
- Being exposed to an enterprise product cycle at PNC was very educational for me.
- It would have been great to have started the job earlier, so I could have experienced more of the early phases.
- When collaborating with PNC’s product team, I picked up on the art of forming actionable questions. Sometimes framing is everything!